FAQ

We’re your one-stop shop for all things kayaking! We specialize in fishing kayaks, trolling motors (including bow-mounted and kayak-specific models), kayak upgrades, essential kayaking gear, life jackets (including specialized fishing PFDs and kids’ sizes), and all the accessories you need for your water adventures.

Our headquarters is located at 114 Middle Road, US 05488. We ship worldwide (excluding some remote areas and parts of Asia).

Consider your primary use (fishing, recreation, touring), the water conditions you’ll encounter, your storage space, and transportation capabilities. Our fishing kayaks feature specialized mounts and stability, while our recreational models focus on comfort and ease of use.

We carry bow-mounted trolling motors for larger vessels and specialized kayak trolling motors designed for compact installation. Key differences include thrust power, battery requirements, and mounting systems – our product descriptions provide detailed comparisons.

Absolutely! We offer beginner-friendly kayaks, kids’ kayaks, and essential safety gear like inflatable PFDs and basic kayaking equipment packages to help new paddlers start their adventures safely.

We provide two convenient options:
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

We process all orders within 1-2 business days before shipping. You’ll receive tracking information once your order is dispatched.

Yes! We ship worldwide to most countries, excluding some remote areas and parts of Asia. The checkout system will verify if we can deliver to your location.

Larger items like fishing kayaks typically require signature confirmation. Our carriers will attempt delivery when someone is available to sign.

Please inspect your package immediately upon arrival. If there’s any damage, contact us right away at [email protected] with photos of the damage for assistance.

You have 15 days from the delivery date to return your purchase for a full refund or exchange. Items must be in original condition with all packaging.

Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and any needed authorization.

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption and never store your full payment details on our servers.

We only charge sales tax where required by law. International customers may be responsible for customs fees or import taxes in their country.

Our friendly team is available via email at [email protected]. We typically respond within 1 business day.

Yes! Our kayaking experts are happy to help you choose the perfect gear for your needs. Just email us with details about your intended use, experience level, and any specific requirements.