At Kayak Specialty Store, we’re committed to ensuring your complete satisfaction with every kayak, accessory, and piece of gear you purchase from us. We understand that sometimes products may not meet your expectations, which is why we offer a straightforward returns and exchanges process for most items.

Our Return Policy

You may return most new, unused items in their original packaging within 15 days of delivery for a full refund or exchange. Some products have special conditions (see below).

Important Exceptions

For safety and hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Inflatable PFDs and Kayak Fishing PFDs (once removed from original packaging)
  • Foot Traction Pads (if installed or removed from packaging)
  • Kayak Seats that show signs of use
  • Any electrical components (Batteries & Chargers, Trolling Motors) that have been installed or used

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your request
  2. Provide Details including your order number, the item(s) you wish to return, and the reason for return
  3. Wait for Approval – we’ll respond within 2 business days with return instructions
  4. Package Items Securely in their original packaging with all accessories
  5. Ship Your Return using the carrier we specify (return shipping costs may apply)

Return Shipping Information

For returns due to our error or defective products, we’ll provide a prepaid return shipping label. For other returns:

  • Standard Returns: You’re responsible for return shipping costs
  • International Returns: Contact us for specific instructions as duties/taxes may apply

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing: Allow 5-10 business days for the refund to appear in your account

Note: Shipping charges are non-refundable unless the return is due to our error.

Exchange Process

For exchanges (size, color, or different product):

  1. Follow the standard return process above
  2. Clearly indicate you want an exchange and specify the replacement item
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item (especially important for kayaks, trolling motors, or safety gear):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover all shipping costs

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Kayak Specialty Store Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Item(s) to Return: [Product Name(s) and Quantity]

Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]

Preferred Resolution: [Refund / Exchange for (specify product)]

Order Date: [MM/DD/YYYY]

Delivery Date: [MM/DD/YYYY]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Need Help?

Our customer service team is here to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: 114 Middle Road, US 05488

We typically respond within 1-2 business days.

Last Updated: [Insert Date]