Shipping Policy

At Kayak Specialty Store, we’re dedicated to getting your kayaking gear to you quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

International Shipping

We ship globally (excluding some Asian and remote regions). International customers may be responsible for customs duties and taxes, which vary by country.

Returns & Exchanges

Our Return Policy

You may return most new, unused items in their original packaging within 15 days of delivery for a full refund or exchange. Some products have special conditions (see below).

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged unless defective:

• Inflatable PFDs and Kayak Fishing PFDs (once removed from original packaging)
• Foot Traction Pads (if installed or removed from packaging)
• Kayak Seats that show signs of use
• Any electrical components (Batteries & Chargers, Trolling Motors) that have been installed or used

How to Return an Item

1. Contact Us within 15 days of receiving your order by emailing [email protected] with your request
2. Provide Details including your order number, the item(s) you wish to return, and the reason for return
3. Wait for Approval – we’ll respond within 2 business days with return instructions
4. Package Items Securely in their original packaging with all accessories
5. Ship Your Return using the carrier we specify (return shipping costs may apply)

Return Shipping Information

• For returns due to our error or defective products: We’ll provide a prepaid return shipping label
• Standard Returns: You’re responsible for return shipping costs
• International Returns: Contact us for specific instructions as duties/taxes may apply

Refund Process

Once we receive and inspect your return:

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Timing: Allow 5-10 business days for the refund to appear in your account

Note: Shipping charges are non-refundable unless the return is due to our error.

Exchange Process

For exchanges (size, color, or different product):

1. Follow the standard return process above
2. Clearly indicate you want an exchange and specify the replacement item
3. We’ll process the exchange once we receive your return
4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item (especially important for kayaks, trolling motors, or safety gear):

1. Contact us immediately at [email protected]
2. Include photos of the damage or defect
3. We’ll arrange for a replacement or refund and cover all shipping costs

Need Help?

Our customer service team is here to assist with any questions about shipping, returns or exchanges. Contact us at:

• Email: [email protected]
• Mail: 114 Middle Road, US 05488

We typically respond within 1-2 business days.